Diploma in Office Administration
Diploma in Office Administration- is the starting point to a career which leads
a person into an Office environment. The work in an office ranges from clerical
to administrative functions which make the job of an office administrator a much
relied on position. Diploma in Office Administration makes you industry ready to
take up positions in various offices as Office Administrator, Office Secretary,
Office Assistant or as a Receptionist.
It gives you the opportunity to work in a wide variety of areas since every business
organization needs an Office Administrator to ensure the smooth functioning of the
organization. An Office Administrator is an indispensible part of the organization
and is the key contact between the organization and its clients.
KNOWLEDGE & SKILLS GAINED
It is an all-round development course which is designed in such a manner that you
are well-equipped with the skills to be the front face of the organization. The
program starts by training you on the basic skills required in an Office Administrator-
Proficiency in computers and English. Adequate training and practice is provided
on keyboarding skills and computer fundamentals along with the knowledge of Key
Office Applications. The program also covers the basic concepts of business mathematics
which may be required in office or industry environment. Emphasis is also laid on
training the students in Business Communication and Administrative Procedures so
that they can handle the office communication effectively while adhering to the
administrative procedures demanded in a Canadian work culture. Business Value and
Ethics along with Professional Skills training ensures all round development of
the student and steers them towards becoming a successful Office Administrator.
After completing your Diploma in Office Administration you will be able to carry
out activities like-Maintaining the records in an organization, carrying out office
duties like answering calls, sending emails, photocopying or faxing information,
receiving and creating documents for order processing, maintaining record of ingoing
and outgoing mails, performing basic banking tasks for the office, maintaining office
supplies, arranging for regular maintenance of office materials, creating reports
for management, coordinating among various departments in the organization, etc.
NEXT PROGRAM START DATES
|START DATE||END DATE||DURATION||DAY||TIMING||CAMPUS||REGISTER
|June 10, 2013||November 22, 2013||23 weeks||M T W Th F||9:30am - 2:30pm||Brampton||
|June 17, 2013||November 29, 2013||23 weeks||M T W Th F||9:30am - 2:30pm||Malton-Mississauga||
|August 12, 2013||January 31, 2014||23 weeks||M T W Th F||9:30 - 2:30 PM||Brampton||
Student Success Strategy – Helps develop techniques
& skills to achieve success in personal and professional life.
Computer Fundamentals and Internet – Trains on
basic computer skills, creating and managing documents and using internet.
Keyboarding Skills – Helps learn how to touch
type for improved speed and accuracy on the keyboard.
College English - Develops the grammar, vocabulary,
reading and writing skills needed for professionals.
Business Mathematics - Provides foundation in
arithmetic and mathematics related to business and industry practices.
Microsoft Office Applications – Introduces word
processing, spread sheets, power point presentations.
Microsoft Excel – Develops skills in customizing
the Excel Interface.
Business Communication – Introduces the principles
of effective written and oral communication.
Financial Accounting-I – Provides fundamental
concepts of accounting, analyzing & recording financial transactions, preparing
income statements and fund flow analysis.
Microsoft Access – Assists in designing database,
controlling data entry and application enhancement through database utilities.
Administrative Procedures – Educates and trains
about the dynamic work environment in Canadian businesses and offices.
Microsoft Outlook - Explores the basic and advanced
features of Outlook.
Advance Word Processing – Creates proficiency
in customizing the Microsoft Word environment
Business Values & Ethics - Introduces the basic
categories and framework of business ethics.
Professional Skills - Trains on interpersonal
skills required for successful induction and working in professional world.
WHY THIS COURSE?
Administration comprises of a huge industry which offers a variety of job openings.
After pursuing a Diploma in Office Administration you are industry ready for taking
up positions as Office assistants, Information clerks, Administrative assistants
etc. The course trains you for various positions in the administrative hierarchy
of the organization and provides an opportunity for growth with experience.
Graduates with Office Administration become valuable members of public as well as
private organizations in all the areas of business like banking, insurance, education,
health, administration, business services etc.
ASSOCIATED NATIONAL OCCUPATION CLASSIFICATION(NOC) CODES
After pursuing a Diploma in Office Administration you are eligible for positions
falling under the following NOC Codes
NOC -1422 - Data Entry Clerks – They create records and spreadsheets
by entering data related to statistics, finances and other information using computers
and other data entry tools.
Common Job Titles which you can apply for include - Data control
clerk, Data entry operator, Data input clerk, Data processor, Payment entry clerk.
NOC- 1441 - Administrative Clerks - They are usually responsible
for compiling and recording of various documents after verifying their accuracy
and completeness. Documents may be in the form of applications, requisitions and
permits etc as per certain procedures or guidelines.
Common Job Titles which you can apply for include - Administrative
clerk, Application clerk, Documentation clerk, License clerk, Office administration
clerk, Customs or passport clerk, Registration clerk etc
NOC- 1221- Administrative Officers - They are responsible for implementation
of administrative procedures and also oversee the office management in regarding
to office space, office supplies and other services. They are responsible for ensuring
that the basic facilities are adequately arranged for the smooth functioning of
Common Job Titles which you can apply for include - Office administrator,
Administrative services co-ordinator, office manager, co-ordinator, record manager,
planning officer, admissions office etc.
NOC- 1222- Executive Assistants - They are responsible for co-ordinating
the administrative procedures in an office and depending on their experience and
duration with an organization, they may also be involved in research and analysis
for the top management. These positions are usually available in large government
organizations, corporate offices etc.
Common Job Titles which you can apply for include- Committee Clerk,
Corporate Secretary and Executive Assistant etc.
NOC- 1411- General Office Clerks - They prepare reports, statements
and correspondence material along with performing the basic tasks of office management,
responding to telephonic queries and performing other clerical duties.
Common Job Titles which you can apply for include- General Office
Clerk, Office Assistant, Office Clerk etc
NOC- 1453- Customer Service, Information and Related Clerks- They
are responsible for answering queries and providing information to customers regarding
the goods and services being provided by the establishment. They also carry out
the normal business activities of processing sale and purchase requests, receiving
payments and maintaining records.
Common Job Titles which you can apply for include- Accounts information
Clerk, Bus information Clerk, Call Centre Agent, Customer Service Clerk, Information
clerk, Public Relations Clerk etc
Data Entry Clerks perform some or all of the following duties:
- Key in data related to invoices and other records to create computerized records.
- Verify and maintain accurate and complete data.
- Maintain library of electronic media files so as to identify and organize data.
Transfer data among various departments of the organization.
Administrative clerks perform some or all of the following duties:
- Record and compile information, received through applications, licenses, contracts
and registrations etc as per established procedures, manually as well as through
- Process papers after adequate approvals for preparing relevant
- Maintain office procedures as per the company policies and programs.
Perform basic accounting tasks for record management.
- Maintain inventory
of office supplies to ensure smooth functioning.
- Co-ordinate among various
departments and levels of management.
Administrative officers perform some or all of the following duties:
- Ensure proper functioning of the organization by co-ordinating the office
- Carry out periodic review to upgrade or introduce
- Delegate work to supporting staff and ensure adherence to deadlines and established
- Access information for record maintenance and process requests for information
- Establish priorities at work and ensure their successful completion within
designated time frame.
- Co-ordinate office maintenance services like accommodations, guest services,
office supplies, parking and security arrangements etc.
Executive Assistants perform some or all of the following duties:
- Ensure proper functioning of the organization by co-ordinating the office
- Prepare reports and summary briefs for the
executives or board members.
- Make agendas and co-ordinate the board meetings.
Record minutes of the meeting and create reports based on it.
and compile data and other necessary documents, reports, policies etc which may
be required during meetings.
- Form a link for inter-departmental transfer
of information on behalf of the board of directors.
General Office Clerks perform some or all of the following duties:
- Handling the telephonic, electronic and in person enquiries in the organization.
Redirecting the enquiries to the appropriate person and entering data related
- Providing basic information to the general public and/or clients.
Performing basic office duties like photocopying, faxing and emailing correspondence/documents.
- Create data records regarding correspondence, reports, financial statements,
creating invoices etc.
- Perform basic bookkeeping and accounting tasks, handling bank deposits.
- Receive orders and process applications, forms etc for further action.
Maintain office supplies and equipment; ensure timely repair and adequate
availability of office materials.
Customer Service, Information and Related Clerks perform some or
all of the following duties:
- Handling telephonic, electronic and in person enquiries from customers.
Providing relevant information or services to the customers
customer complaints and arranging for refunds, exchanges etc.
- Maintain Accounts Payable and Receivable.
- Respond to emergency calls and enquiries.
Job openings in the field of Office Administration usually seek a person who has
completed college or other Office Administration courses. Since computerized record
maintenance is the need of the hour in any organization, knowledge of basic computers
with some specialization in Key Office Applications is a desired asset. Good communications
skills are desired to be an effective Office Administrator.
Entry level jobs can be pursued with little or no experience while higher administrative
positions can be sought after few years of experience.
EMPLOYMENT AREAS & PROSPECTS
Office Administration course develops skills which are desired by most organizations,
thereby creating a vast pool of employers. Job seekers will find the maximum positions
available under the NOC Codes mentioned above and opportunities range from private
to public positions. Opportunities for growth with experience are numerous and widely
For more information on Employment Prospects related to Diploma in Office Administration
please refer to the recent job listings column on this webpage for real time job